Kassem Moussa
Operations Manager with a strong background in banking, finance, and technology-driven process leadership. I specialize in optimizing workflows, implementing digital systems, and building efficient, accountable operations across sales, service, and administration. With 10+ years in credit risk, collections, customer relations, hands-on experience in IT, AI tools, and applications management. I bring analytical thinking, automation, and operational discipline to every environment. At Empire Auto Group, I streamline processes, deploy internal systems, and strengthen controls to improve accuracy, performance, and team productivity. Now advancing my career in Canada, I’m focused on operational excellence, digital transformation, and leadership opportunities that combine finance, operations, and smart technology. Let’s connect if you’re in operations, financial services, automotive leadership, or tech-driven business management.
About
20+ years across finance, collections, and operations. I build clear structures, documentation, and simple tools that scale teams without chaos.
Operational Design
Authorization matrices, SOPs, discipline frameworks, and clean handoffs between sales, service, and admin.
Financial Controls
Payroll structures, commissions, reconciliations, and dashboarding to spot issues early.
Practical Tools
Lightweight PHP/SQL apps (keys, attendance, delivery, inspections) your team will actually use.